Tuesday, November 17, 2009

Dear Comcast,

You guys came out and installed two DVRs in our house a couple weeks ago. Your technicians not only installed them wrong—crossing the RCA cables for BOTH DVRs so our speakers buzzed like motorcycles—but they also completely disconnected our DVD players. Plus, doing all that shoddy work took them over half a day.

I wasn't there when they did their "work," but I'm smart enough to figure out how to connect a DVD player and match colors on RCA cable plugs so I've fixed everything.

Inept cable installers aren't the end of the world. But for the prices you charge I'd expect a little more competence from your employees. And despite my snarkiness here, I'm not filing a complaint or asking for an apology. But I thought you'd like to know how your employees are representing your company and your product.


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