Step 1: STAB A CLIENT WITH YOUR PENCIL
One of my favorite clients is in the office today. I ran into him first thing this morning as I was leaving our daily staff meeting. My hands were full. The client reached out to shake hands with me, and in the few seconds between his initiated gesture and our hand-to-hand contact, I got everything transferred to my non-shaking hand … except my pencil.
We made contact. I heard a slight snap. His eyes got big. He pulled his hand back as though I’d just wiped it on my moobs. I looked down and noticed my lead was missing.
And then: Awkwardness.